INFORMATION TECHNOLOGY OUTSOURCING – ITO SERVICES
We provide Information Technology Outsourcing services which is a strategic business decision that can deliver significant benefits when approached thoughtfully. Success lies in selecting the right outsourcing partners, establishing clear communication channels, and maintaining a balance between cost savings and service quality.
By using our external expertise, we will help clients optimize their IT operations and gain a competitive edge in today's dynamic business environment.
OUR OBJECTIVES
WHAT WE OFFER
Information Systems Management
Outsourcing IT Systems and Infrastructure Consultancy
Website Development, SEO and Maintenance
Software Development & Maintenance
CRM and ERP Systems Management and Assistance
OUR ADDED VALUES
OUR PROJECTS MANAGEMENT PROCESS
At KBOC
We believe in the power of effective project management to drive successful outcomes. Our ITO project management process is not just a sequence of tasks; it's a dynamic and iterative journey designed to deliver value consistently and transparently. Rooted in the well-known Scrum methodology, our approach is based on iterative and incremental development and delivery, ensuring that your projects evolve with precision and efficiency.
Gathering Client Specifications and Requirements
Before any project kicks off, we engage in a thorough process of gathering your specifications and requirements.
We believe that a crystal clear understanding of your vision is the foundation for a successful collaboration.
Ordering the Work into a Product Backlog
Once the requirements are defined, we meticulously order the work into a product backlog.
This backlog becomes the roadmap for our journey, ensuring that every step is purposeful and aligned with your objectives.
Turning Work into Incremental Value During a Sprint
Embracing the essence of Scrum, we work in sprints—focused, time-boxed intervals where our team transforms a selection of work from the product backlog into a tangible increment of value.
This iterative approach allows for flexibility and quick adaptations to evolving project needs.
Inspecting Results and Adjusting for the Next Sprint
Transparency is at the core of our process. At the end of each sprint, we inspect the results collaboratively with you. This crucial step enables us to gather feedback, identify areas for improvement, and make necessary adjustments for the next sprint.
Repeat
Our process is a continuous loop of improvement.
We repeat these cyclic steps, each iteration building upon the last, ensuring that your project evolves dynamically, and stays aligned with your evolving needs.
Our process is a continuous loop of improvement.
We repeat these cyclic steps, each iteration building upon the last, ensuring that your project evolves dynamically, and stays aligned with your evolving needs based on 3 pillars :
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Transparency
Our commitment to transparency enables you to have a clear and comprehensive view of the entire process. You have real-time insights into progress, challenges, and outcomes, fostering open communication and trust. -
Inspection
Through regular inspections, we ensure that every aspect of the project aligns with your expectations and goals. This rigorous examination helps us identify opportunities for enhancement and refinement. -
Adaptation
While inspection is valuable, true success lies in effective adaptation. We don't just identify areas for improvement, we swiftly adapt our strategies, processes, and deliverables to ensure continuous excellence.
OUR OPERATIONAL MODE
At KBOC
We don't just offer Information Technology Outsourcing (ITO) services; we deliver a transformative journey of project excellence. Our operational mode, carefully crafted with your success in mind, unfolds in five strategic steps.
1.Think
Crafting the Blueprint for Success
In this pivotal step, innovation and strategy converge.
Meet our dynamic thinkers—the Product Owner and the Scrum Master—harmonizing their expertise around the Product Backlog. The Product Owner sets the stage, developing and explicitly communicating the Product Goal, while crafting a transparent and understood Product Backlog.
Simultaneously, the Scrum Master brings prowess in techniques for effective Product Goal definition and Backlog management, fostering collaboration and ensuring clarity.
1.Think
Crafting the Blueprint for Success
In this pivotal step, innovation and strategy converge.
Meet our dynamic thinkers—the Product Owner and the Scrum Master—harmonizing their expertise around the Product Backlog. The Product Owner sets the stage, developing and explicitly communicating the Product Goal, while crafting a transparent and understood Product Backlog.
Simultaneously, the Scrum Master brings prowess in techniques for effective Product Goal definition and Backlog management, fostering collaboration and ensuring clarity.
2.Plan & Build
Forging the Path to Brilliance
Our developers, the backbone of our Scrum Team, embark on the Plan and Build phase.
With precision, they forecast Product Backlog Items, creating a sprint plan encapsulated in the Sprint Backlog.
Here, innovation meets structure as they forecast the work needed to attain the Sprint Goal, charting a course for brilliance.
2.Plan & Build
Forging the Path to Brilliance
Our developers, the backbone of our Scrum Team, embark on the Plan and Build phase.
With precision, they forecast Product Backlog Items, creating a sprint plan encapsulated in the Sprint Backlog.
Here, innovation meets structure as they forecast the work needed to attain the Sprint Goal, charting a course for brilliance.
3. Operate
Iterative Excellence in Action
In the Operating phase, our Scrum Team executes sprints within one to four weeks, delivering an iterative-incremental product.
Developers instil quality through a steadfast commitment to our Definition of Done.
Daily Scrum rituals adapt plans towards the Sprint Goal, fostering dynamic adaptability.
Throughout this phase, collaboration is key, as Developers actively contribute to refining the Product Backlog during the Daily Scrum.
3. operate
Iterative Excellence in Action
In the Operating phase, our Scrum Team executes sprints within one to four weeks, delivering an iterative-incremental product.
Developers instil quality through a steadfast commitment to our Definition of Done.
Daily Scrum rituals adapt plans towards the Sprint Goal, fostering dynamic adaptability.
Throughout this phase, collaboration is key, as Developers actively contribute to refining the Product Backlog during the Daily Scrum.
4. Monitor
Quality at the Forefront
The Monitor step unveils a potentially shippable product increment, meticulously examined during our Sprint Review.
Quality takes center stage as our Scrum Team assesses achievements, bringing back increments for refinement or synthesizing key learnings in the Sprint retrospective.
Each milestone is a testament to our commitment to excellence.
5. Monitor
Quality at the Forefront
The Monitor step unveils a potentially shippable product increment, meticulously examined during our Sprint Review.
Quality takes center stage as our Scrum Team assesses achievements, bringing back increments for refinement or synthesizing key learnings in the Sprint retrospective.
Each milestone is a testament to our commitment to excellence.
5. Support
Guiding You Every Step of the Way
Encompassing every phase, our Support step is your constant ally. The Scrum Master, a true champion of team empowerment, guides members in self-management and cross-functionality.
Impediments vanish under their watchful eye, ensuring all Scrum events are positive, productive, and timely.
Your journey is not just supported; it's nurtured towards success.
4. Support
Guiding You Every Step of the Way
Encompassing every phase, our Support step is your constant ally. The Scrum Master, a true champion of team empowerment, guides members in self-management and cross-functionality.
Impediments vanish under their watchful eye, ensuring all Scrum events are positive, productive, and timely.
Your journey is not just supported; it's nurtured towards success.
